Montraj Hotels & Resorts respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our websites, make a reservation, stay at one of our hotels, dine at our venues, attend events, subscribe to our communications, or otherwise interact with us.

This Privacy Policy applies to Montraj Hotels & Resorts and its properties, venues, and related services, including but not limited to Montraj Continent Sukhumvit, Montraj Coach Sukhumvit, Quartier by Montraj Sukhumvit, Quba by Montraj Pattaya, and affiliated restaurants, bars, and lifestyle venues.

For the purpose of this Privacy Policy, “Montraj,” “we,” “our,” or “us” refers to [Insert legal company name], its hotels, venues, and authorised representatives.

1. Personal Data We Collect

We may collect personal data that you provide directly to us, that is generated during your use of our services, or that we receive from third parties such as booking platforms, travel agents, payment providers, or event partners.

The personal data we collect may include:

• Identity information: name, nationality, date of birth, passport or identification details.
• Contact information: email address, phone number, postal address, country of residence.
• Reservation and stay details: booking dates, room type, guest preferences, special requests, loyalty or guest history.
• Payment information: billing details and transaction records. Payment card details may be processed securely by our payment providers.
• Dining and event information: restaurant reservations, event enquiries, dietary preferences, occasion details, and seating requests.
• Communication records: messages, emails, calls, feedback, complaints, and service requests.
• Marketing preferences: newsletter subscriptions, consent preferences, and promotional interests.
• Website and device data: IP address, browser type, device information, pages visited, cookies, analytics data, and interaction with our website.
• Security information: CCTV footage and access logs where applicable for safety and security purposes.
• Pet-related information: where relevant to pet-friendly stays or venues, such as pet type, size, and special requirements.

Where you provide personal data about other guests, visitors, or companions, you confirm that you have the authority to provide such information and that they understand how their data may be used.

2. How We Collect Personal Data

We may collect personal data when you:

• Make a booking through our website, reservation team, online travel agency, or third-party booking partner.
• Stay at one of our hotels or use our facilities.
• Reserve a table or visit one of our restaurants or bars.
• Submit an enquiry, contact form, event request, or special request.
• Subscribe to newsletters, offers, or promotional communications.
• Participate in surveys, promotions, or campaigns.
• Use our website, Wi-Fi, or digital services.
• Interact with us through social media or online advertising.
• Communicate with our team by email, phone, messaging platforms, or in person.

3. How We Use Personal Data

We use personal data to deliver, manage, and improve our hospitality services. This may include:

• Processing reservations, bookings, cancellations, and payments.
• Managing check-in, check-out, guest records, and stay arrangements.
• Providing personalised guest service and responding to requests.
• Managing restaurant, bar, event, and special occasion reservations.
• Communicating booking confirmations, service updates, and important notices.
• Fulfilling legal, immigration, accounting, tax, and regulatory obligations.
• Ensuring guest safety, property security, fraud prevention, and incident management.
• Improving our website, services, guest experience, and marketing activities.
• Sending newsletters, offers, and promotional communications where permitted.
• Analysing guest preferences and trends to improve our services.
• Managing complaints, disputes, claims, and legal matters.

We only use personal data where we have a lawful basis to do so, such as performance of a contract, legal obligation, consent, legitimate interest, or other lawful grounds under applicable data protection laws.

4. Marketing Communications

With your consent or where legally permitted, we may send you updates about our hotels, restaurants, offers, events, and experiences.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing, we may still send you non-promotional communications relating to bookings, transactions, safety, or service updates.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, remember preferences, and support marketing activities.

Cookies may include:

• Essential cookies: required for website functionality.
• Analytics cookies: help us understand how visitors use our website.
• Preference cookies: remember your language, location, or display settings.
• Marketing cookies: support relevant advertising and campaign measurement.

You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

6. Disclosure of Personal Data

We may share personal data where necessary and appropriate with:

• Hotels, venues, and companies within Montraj Hotels & Resorts.
• Booking engines, online travel agencies, travel agents, and reservation platforms.
• Payment processors, banks, and financial service providers.
• IT service providers, website hosting companies, CRM platforms, and email marketing providers.
• Restaurant, event, transport, concierge, and guest service partners.
• Professional advisers, auditors, insurers, and legal representatives.
• Government authorities, law enforcement, regulators, courts, or other parties where required by law.
• Business partners in connection with restructuring, merger, sale, or transfer of business assets.

We require service providers to handle personal data securely and only for authorised purposes.

7. International Data Transfers

As part of our operations, your personal data may be transferred to, stored in, or accessed from countries outside Thailand, including where our service providers, booking platforms, or technology partners are located.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, use, disclosure, alteration, loss, or destruction.

These safeguards may include access controls, staff training, secure systems, data minimisation, contractual protections with service providers, and monitoring of security practices.

However, no method of transmission or storage is completely secure. We encourage guests and website users to take appropriate steps to protect their own information, including keeping booking references and account details confidential.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing services, meeting legal and regulatory requirements, resolving disputes, maintaining business records, and enforcing agreements.

Retention periods may vary depending on the type of data, legal requirements, operational needs, and the nature of your relationship with us. When personal data is no longer required, we will delete, anonymise, or securely dispose of it.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion, destruction, or anonymisation of personal data.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your personal data, including direct marketing.
• Request restriction of processing in certain circumstances.
• Request data portability where applicable.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details in Section 15. We may need to verify your identity before responding to your request.

11. Sensitive Personal Data

In certain circumstances, you may choose to provide information that may be considered sensitive, such as health information, accessibility needs, dietary requirements, allergies, or religious preferences.

We use such information only where necessary to provide requested services, protect your health and safety, comply with legal obligations, or where you have given consent.

12. CCTV and Property Security

For the safety and security of guests, visitors, staff, and property, CCTV may be used in certain public areas of our hotels and venues. CCTV footage may be reviewed for security, incident investigation, legal compliance, and protection of rights and property.

CCTV is not used in private guest rooms or private bathroom areas.

13. Children’s Privacy

Our services are generally intended for adults making hotel, dining, or event reservations. We may collect personal data relating to children where necessary for family bookings, guest registration, safety, or service arrangements.

Where required by law, we will seek consent from a parent or legal guardian before collecting or using a child’s personal data.

14. Third-Party Websites and Platforms

Our website may contain links to third-party websites, booking platforms, payment gateways, social media platforms, or partner services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party platforms before providing personal data.

15. Contact Us

For questions about this Privacy Policy, requests relating to your personal data, or privacy-related concerns, please contact us at:

Montraj Hotels & Resorts
Montraj Hotels & Resorts
Montraj Hotels & Resorts 413 Sukhumvit Road,
Khlong Toei Nuea, Watthana, Bangkok 10110,
Thailand
+66 2 686 7000
rsvns.continent@montraj.com

If you contact us on behalf of another person, we may require proof that you are authorised to act on their behalf.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or privacy practices.

The latest version will be published on our website with the updated effective date. We encourage you to review this page periodically.